What is the child ticketing policy?
A child ticket is available for children aged between 3 and 12 years. All children must be accompanied by an adult. Children aged 2 years and under may travel free of charge. All children must be accompanied by an adult. Strollers must be folded and stowed on the lower deck.
Are the buses wheelchair accessible?
Yes, all New York Big Bus vehicles are wheelchair accessible with a lift capacity of 650 lbs.
How do I redeem my ticket?
Simply show your printed or mobile ticket to a Big Bus Tours staff member at Stop #1 (M&M’s World, 7th Ave & West 48th St) or directly onboard the bus. You’ll receive a receipt that serves as your boarding pass for the duration of your ticket’s validity.
How do I request a refund?
To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactNYC. If you booked via a 3rd partner, please go back to the original booker for your refund request.
Where does the night tour start and end?
The tour departs and returns to Stop #1 (M&M’s World at 7th Ave & West 48th St). Please arrive by 5:30 PM for the 6:00 PM departure.
Is the photoshoot included in the price?
Yes, the photoshoot experience is free. You only pay if you wish to purchase your photos afterward.